Terms & Conditions

Last updated: May 22, 2026 — v2.0 (substantially revised; pending attorney review)

These Terms govern your use of every Built by Jarvis service — Jarvis Answers, Jarvis Ranks, the Built by Jarvis client portal, and any future product we ship under this roof. By signing an order form, paying an invoice, or using any of our software, you agree to these Terms.

1. Overview & definitions

These Terms and Conditions (“Terms”) govern your use of the Built by Jarvis platform and the services we provide under it. Built by Jarvis is the trade name under which RH Private Capital operates its AI services portfolio. References to “we,” “us,” “our,” or “Built by Jarvis” throughout these Terms refer to that operating entity.

Throughout these Terms:

“Customer” means the business that signs an order form or pays for any Built by Jarvis service.
“Services” means Jarvis Answers, Jarvis Ranks, the Built by Jarvis client portal, and any other product we provide to Customer.
“Caller” means an end-user who phones a business that uses Jarvis Answers.
“Site Visitor” means an end-user who interacts with any of our websites (builtbyjarvis.com, jarvisanswers.com, jarvisranks.com).
“Background IP” means all software, designs, frameworks, prompts, scoring algorithms, templates, agent platforms, integration code, and other materials we own or develop independently of any Customer engagement — including everything that powers our Services and everything we develop in the course of providing Services that is not specifically about one Customer’s business.
“Deliverable” means the Customer-specific instance of a Service — for example, a rebuilt website on the Customer’s domain, an AI agent configured to the Customer’s business, or copy generated specifically for the Customer.
“Customer Data” means data Customer provides to us, plus data generated about Customer’s business operations through the Services — including knowledge-base entries, call recordings of Customer’s calls, transcripts of those calls, appointments booked, messages taken, and CRM-style fields about Customer’s callers.

2. Service descriptions

Jarvis Answers — AI Receptionist

Jarvis Answers provides AI-powered virtual receptionist services to business Customers. Our AI agents answer inbound phone calls on behalf of Customers, greet callers, answer questions using the Customer’s knowledge base, book appointments, take messages, transfer calls to designated team members, and send SMS at the Caller’s explicit request during the call. Jarvis Answers does not place outbound calls and does not send unsolicited marketing communications.

Jarvis Ranks — SEO Audits, Site Rebuilds, and Maintenance

Jarvis Ranks provides:

Instant SEO report cards grading websites A–F across six categories using real Lighthouse and on-page analysis. Free of charge, no payment method required.
Free site previews showing what a rebuilt version of the Customer’s site would look like, delivered overnight to the email address provided.
Site rebuilds delivered on two commercial tiers (Section 3).
Stay-At-Top monthly SEO maintenance — ongoing on-page tune-ups, schema updates, algorithm-change response, and a fresh monthly report card.

Built by Jarvis — Portal & Account Management

The Built by Jarvis portal at builtbyjarvis.com provides Customers with a single sign-on dashboard to view all Services they subscribe to, unified billing, recent activity, and account management. The portal is included with any Service subscription at no additional cost.

3. Pricing, billing, and renewals

Jarvis Answers

Business Customers are billed on a monthly subscription basis. The standard plan is $499.00 per month and includes up to 40 hours (2,400 minutes) of AI receptionist usage. Custom plans may be arranged with different pricing and minute allocations. Customers whose usage consistently exceeds their included minutes may be transitioned to a usage-based billing plan at a per-minute rate, with advance notice from their account manager.

Jarvis Ranks — Two Tiers

Just the Site — $3,000 one-time. Full site rebuild (up to 8 pages), launched on the Customer’s domain. No ongoing maintenance.
Site + Stay-At-Top — $1,500 one-time setup fee plus $395 per month. Includes everything in Just the Site, monthly SEO maintenance, monthly report cards, and an auto-published SEO blog post each month. 12-month minimum commitment, then month-to-month. The $1,500 setup is half off the $3,000 rebuild in exchange for the 12-month commitment.

Bundled Pricing

Customers purchasing both Jarvis Ranks Site + Stay-At-Top and Jarvis Answers may be billed under a single Stripe subscription combining both services. Pricing for the bundle is $1,500 one-time setup (JR Site rebuild) plus $894 per month recurring ($395 JR Stay-At-Top + $499 Jarvis Answers). Recurring billing begins 30 days after signup (net-30 from the setup-fee charge) so the Customer is not double-charged on day one.

Renewals & Authorization

Subscriptions automatically renew each month on the billing date established at signup. The Customer’s payment method on file will be charged automatically on each renewal date. Customer authorizes Built by Jarvis to charge the payment method for all applicable fees, including setup fees and recurring charges associated with the tier selected.

12-Month Commitment (Site + Stay-At-Top)

The Site + Stay-At-Top tier carries a 12-month minimum commitment. Early cancellation prior to completion of the 12-month term will result in two charges at the time of cancellation: (1) the remaining monthly Stay-At-Top fees owed under the commitment, and (2) the $1,500 setup-discount difference (the full setup price is $3,000; the discounted $1,500 is contingent on completing the 12-month term). After the 12-month commitment is complete, the subscription continues month-to-month and may be cancelled at any time effective at the end of the then-current billing period.

One-Time Fees

The Just the Site tier ($3,000) and the setup-fee component of Site + Stay-At-Top ($1,500) are one-time charges and are non-refundable once site development work has commenced. Site development is considered to have commenced once a preview is rendered or our team has begun custom build work on the Customer’s behalf, whichever happens first.

Cancellation

Customer may cancel a subscription at any time through the Stripe customer portal or by emailing jarvis@builtbyjarvis.com. Subject to the 12-month commitment terms above, cancellation takes effect at the end of the current billing period — Customer retains access to all Services until then and will not be charged again. No partial refunds are issued for the remaining days in a billing period.

Pricing Changes

We reserve the right to modify pricing with 30 days’ written notice to active Customers. If Customer does not agree with a pricing change, Customer may cancel before the new pricing takes effect (subject to any active 12-month commitment).

4. Customer responsibilities

As a business Customer, you are responsible for:

Accuracy of inputs. Ensuring everything you submit to train your AI receptionist, populate your rebuilt site, or otherwise configure the Services is accurate and up to date — including business name, services, hours, licensing claims, addresses, pricing, regulatory disclosures, and any compliance-sensitive copy.
Regulatory compliance. Complying with all laws applicable to your business, including but not limited to consumer-protection law, telemarketing law (TCPA, DNC, state telemarketing rules), advertising regulations, and any sector-specific regulations (GLBA, RESPA, TILA, state lending or insurance regulations, HIPAA, etc., as applicable to your industry).
Authorization for transferred calls. When your AI agent transfers a live caller to a phone number you provide (a staff member’s line, a partner’s line, etc.), you represent that you have the right to direct calls to that number and that the call recipient is authorized to take it.
Call-recording consent. Obtaining any consents your jurisdiction requires beyond the recording disclosure included in your AI agent’s greeting (Section 7).
Required AI-use disclosures. Determining and complying with any jurisdiction-specific requirements to disclose to your callers that they are interacting with an AI, including but not limited to applicable laws in California, Colorado, Utah, and other states that may require such disclosure.
Review of AI-generated outputs. Reviewing the knowledge base your AI agent draws from, the website copy we generate for your rebuild, and any other AI-produced content before publication or live use. AI may occasionally produce incorrect or incomplete responses; you are responsible for what your agent says about your business.
Third-party platform authorization. When we integrate with a third-party platform on your behalf (MeridianLink, your CRM, Google Calendar, etc.), you represent that you have the right under your contract with that platform to authorize the integration. You are responsible for any breach of your contract with that third party.
Caller awareness. Ensuring your own staff are aware that inbound calls are handled by an AI receptionist.
Intellectual property warranties. Holding all rights (or appropriate licenses) for any logos, copy, photographs, voice samples, or other content you supply to us.
Account security. Maintaining the confidentiality of your portal credentials and notifying us promptly of any suspected unauthorized access.

5. Data ownership

Customer Data belongs to Customer. Customer retains ownership of all call recordings of Customer’s calls, transcripts of those calls, knowledge-base content Customer provides, lists of Customer’s callers, appointment records, message logs, and any business data Customer uploads or that flows through the Services in identifiable form.

The Platform belongs to us. We retain ownership of all Background IP (Section 10), all software that powers the Services, and all de-identified aggregate analytics we derive from operating the Services across all Customers (e.g., "average AI agent answers a call in 1.2 seconds across our platform"). De-identified aggregate analytics do not identify any Customer or Caller.

License grants. Customer grants us a limited, non-exclusive license to host, process, and operate on Customer Data solely as needed to provide the Services. We grant Customer a perpetual, non-exclusive, non-transferable license to use the configured Deliverable (Customer’s site, Customer’s configured agent, etc.) for Customer’s own business purposes for as long as Customer’s subscription is active or, for one-time rebuilds, after full payment.

Data return at termination is addressed in Section 19.

6. AI-specific terms

The Services use AI models supplied by third parties (currently Anthropic’s Claude family) to power the AI receptionist agents, generate website copy and blog posts, and produce other automated outputs. By using the Services, Customer acknowledges and agrees to the following:

AI output is best-effort, not warranted. AI models may produce responses that are inaccurate, incomplete, or inconsistent. We do not warrant the accuracy, completeness, or fitness of any AI-generated output for any particular purpose, including any compliance-sensitive context. Customer is responsible for reviewing AI-produced content before relying on or publishing it (Section 4).
We do not train AI models on identifiable Customer Data. We do not use Customer Data — including call recordings, transcripts, knowledge-base contents, or caller-identifying information — to train, fine-tune, or otherwise modify the underlying AI models. Our AI providers (e.g., Anthropic) operate under their own commitments to similar effect; see our Privacy Policy and Subprocessor List for details.
Reservation of right to use de-identified aggregate analytics. We reserve the right to derive and use de-identified aggregate metrics (call counts, average call durations, common question categories with no identifying details, error rates, etc.) to improve, monitor, and benchmark the Services. Such metrics will not identify any Customer or Caller.
AI disclosure. Our standard AI agent greeting indicates that calls may be recorded. Beyond that, the agent does not by default disclose to Callers that they are speaking to an AI; Customer is responsible for determining whether additional AI-use disclosure is required by Customer’s jurisdiction (Section 4).
Hallucination liability. If an AI agent provides an incorrect answer to a Caller, Customer’s sole remedy is to update its knowledge base and our liability is capped under Section 14. Customer agrees not to rely on any AI-generated output as a substitute for licensed professional advice (legal, financial, medical, etc.).

7. Call recording & consent

Jarvis Answers records and transcribes calls for quality assurance, service operation, training data labeling (subject to Section 6), and record-keeping purposes. Our standard AI agent greeting includes language disclosing that the call may be recorded.

Call-recording law varies by U.S. state and by country. Some jurisdictions require all parties to consent to recording. Customer is solely responsible for ensuring its use of Jarvis Answers complies with applicable call-recording, wiretapping, and privacy laws in every jurisdiction where Customer’s callers may be located. Customer agrees to update its AI agent’s greeting with any additional disclosure language required by its jurisdiction(s) and to indemnify us for any claim arising out of Customer’s failure to do so (Section 15).

8. Text messaging

By requesting a text message during a phone call with a Jarvis Answers AI receptionist, the Caller consents to receive that specific text message at the phone number the Caller is calling from.

Program name: Jarvis Answers Caller Notifications.
Message frequency: Varies. Callers only receive text messages they explicitly request during a phone call. We do not send marketing or promotional messages.
Rates: Message and data rates may apply; check with your wireless carrier.
Opt-out: Reply STOP to any message; HELP for help; or contact jarvis@builtbyjarvis.com.

9. Email communications

When you submit a scan, questionnaire, or contact form on jarvisranks.com or builtbyjarvis.com, you consent to receive transactional emails related to that request (report card delivery, preview readiness, build status, receipts) and occasional product updates. Unsubscribe from non-transactional emails at any time using the link in any message we send or by emailing jarvis@builtbyjarvis.com.

10. Intellectual property

Background IP — ours

All Background IP (as defined in Section 1) is and remains our exclusive property. This includes, without limitation: the AI agent platform; all prompts, instructions, and few-shot examples; the SEO scoring algorithm and grading logic; the site-build template engine; all reusable UI components, libraries, and integration scaffolding; all source code we develop generally; all designs, brand assets, and trademarks of Built by Jarvis, Jarvis Answers, and Jarvis Ranks. No provision of these Terms transfers ownership of Background IP to Customer. Customer may not copy, resell, sublicense, reverse-engineer, or attempt to derive source code from any Background IP.

Deliverables — licensed to Customer, not assigned

Customer-specific Deliverables (the configured website, the configured AI agent, custom-generated copy, etc.) are licensed to Customer under the terms of Section 5, not assigned. Customer’s license to use the Deliverable persists for as long as Customer’s subscription is active or, for the one-time Just the Site rebuild, perpetually following full payment.

No "work made for hire"

For the avoidance of doubt, nothing produced by us under these Terms constitutes a "work made for hire" within the meaning of U.S. copyright law, except specifically and only with respect to client-supplied content as required for delivery of the Service. The reusable, generic, or platform-level portions of any output remain Background IP regardless of whether they were used in the course of Customer’s engagement.

Content Customer supplies

Customer retains ownership of all content Customer supplies (business name, photos, copy, logos, knowledge-base text, customer lists). By submitting content to our platforms Customer grants Built by Jarvis a limited, non-exclusive license to use, store, reproduce, and display that content solely to provide the Services to Customer.

11. Subprocessors

We engage the following third-party service providers ("Subprocessors") to operate the Services. The list is current as of the “Last updated” date above; we may add or replace subprocessors with notice as described below.

Cloudflare — hosting, edge compute, DNS, KV storage, web analytics. United States / global.
Anthropic — AI inference (Claude models) powering the AI receptionist and copy generation. United States.
Twilio — inbound telephony, call recording storage, SMS delivery. United States.
Stripe — payment processing and tokenized payment storage. United States.
Resend — transactional and notification email delivery. United States.
Google — PageSpeed Insights API — Lighthouse audits for SEO report cards. United States.
Google — Calendar (optional) — appointment booking integration where Customer opts in. United States.

We will provide notice via email to active Customers at least 30 days before any material addition or change to this list. Customer may object to a new Subprocessor with reasonable, written cause within 14 days of notice; in that case we will work in good faith to either substitute the provider, accommodate Customer, or, if neither is feasible, allow Customer to terminate the affected portion of the Services without penalty.

12. Security

We implement reasonable technical and organizational measures designed to protect Customer Data against unauthorized access, alteration, disclosure, or destruction. This includes, without limitation: TLS encryption in transit; encryption at rest where supported by our service providers; tokenized payment storage through Stripe (we never store raw card numbers); access controls limiting internal access to Customer Data on a need-to-know basis; multi-factor authentication on administrative tools; and ongoing monitoring for unusual activity.

Financial-services Customers. Where Customer is a "financial institution" within the meaning of the Gramm-Leach-Bliley Act (GLBA), we will support Customer’s compliance with the FTC Safeguards Rule (16 CFR Part 314) by maintaining a written information security program, performing periodic risk assessments, and providing reasonable cooperation with Customer’s vendor-management obligations. Specific Safeguards-Rule attestation language is available on request via the Built by Jarvis Security Addendum.

No system is perfectly secure. We will notify affected Customers without undue delay of any actual or reasonably suspected breach of Customer Data, in accordance with applicable law.

13. Service-level commitment

We target a monthly uptime of 99.5% for the AI receptionist call-answering function and the Customer portal, measured on a calendar-month basis and excluding scheduled maintenance windows (announced at least 48 hours in advance) and any downtime caused by:

Outages of upstream third-party providers (Twilio, Anthropic, Cloudflare, Stripe, Resend, Google) which are outside our control;
Force majeure events;
Customer-caused issues, including incorrect configuration, exhaustion of plan minute limits, or modifications Customer makes to integrated systems;
Acts or omissions of Customer or its end-users.

If we fail to meet the monthly uptime target due to events within our reasonable control, Customer’s sole remedy is a service credit equal to 5% of the monthly subscription fee for each whole percentage point below the target, capped at 25% of the monthly subscription fee for that month. Service credits are applied to the next monthly invoice and are not paid out as cash refunds. SLA credits may be claimed by emailing jarvis@builtbyjarvis.com within 30 days of the affected month.

14. Limitation of liability

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty of accuracy of AI-generated output.

To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including missed appointments, miscommunicated messages, lost business opportunities, ranking fluctuations, lost data, or any business decisions made in reliance on our outputs — even if advised of the possibility of such damages.

Liability cap. Each party’s total cumulative liability arising out of or related to these Terms or the Services shall not exceed the amounts Customer paid us in the twelve (12) months preceding the event giving rise to the claim. This cap does not apply to (a) either party’s indemnification obligations under Section 15, (b) breaches of confidentiality, (c) Customer’s payment obligations, or (d) infringement of our Background IP.

15. Mutual indemnification

We indemnify Customer against third-party claims that the Services, as provided by us and used by Customer in accordance with these Terms, infringe a U.S. patent, copyright, or trademark of that third party. Our maximum liability under this clause is subject to Section 14.

Customer indemnifies us against any third-party claim arising out of or related to: (a) Customer Data (including its accuracy, ownership, and rights to use); (b) Customer’s violation of any law applicable to Customer’s business, including TCPA, DNC, state telemarketing law, GLBA, RESPA, TILA, HIPAA, or state-specific call-recording or AI-disclosure laws; (c) any phone number Customer instructs us to transfer calls to where Customer is not authorized to direct calls to that number; (d) Customer’s breach of any third-party platform contract (MeridianLink, CRM, calendar, etc.); (e) any AI-generated output that Customer published, transmitted, or relied upon after having the opportunity to review it.

The indemnifying party’s obligation is conditional on prompt written notice of the claim, sole control of defense and settlement (provided no settlement may impose obligations on the indemnified party without consent), and reasonable cooperation from the indemnified party.

16. Confidentiality

Each party may receive confidential information of the other in the course of these Terms. Each party agrees to use the other’s confidential information solely to perform under these Terms, to protect it with the same degree of care as its own confidential information of like importance (and no less than reasonable care), and not to disclose it to any third party except to its own personnel and contractors with a need to know who are bound by similar confidentiality obligations.

Confidential information does not include information that: (a) was already known to the receiving party without obligation of confidence; (b) is or becomes publicly available through no fault of the receiving party; (c) is independently developed by the receiving party without use of the other’s confidential information; or (d) is required to be disclosed by law (with prompt notice where permitted). For clarity, our general know-how, techniques, methodologies, and Background IP do not constitute Customer’s confidential information.

17. Acceptable use

Customer agrees not to use the Services to:

Transmit spam, unsolicited messages, or illegal content.
Harass, threaten, or harm any person.
Impersonate another person or entity, or provide false information about Customer’s business.
Interfere with or disrupt our Services or infrastructure.
Submit content that infringes the intellectual property of others.
Mislead consumers about Customer’s services, pricing, licensing, or qualifications.
Violate any applicable law, including consumer-protection, advertising, and telemarketing rules.

18. Insurance

We maintain commercial general liability, technology errors-and-omissions (E&O), and cyber liability insurance with limits we believe appropriate for our business. Certificates of insurance are available on request via jarvis@builtbyjarvis.com for active Customers.

19. Termination & data return

Either party may terminate the service relationship for convenience at any time, subject to the 12-month commitment terms in Section 3 and to billing-period rules (cancellation effective end of then-current billing period). Either party may terminate for cause upon material breach by the other party that remains uncured 30 days after written notice of breach.

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or fail to pay invoices when due. We will provide reasonable notice before suspension when possible.

Data return at termination. Upon termination by either party, Customer may export Customer Data by emailing jarvis@builtbyjarvis.com within sixty (60) days of the termination effective date. We will provide a reasonable export in standard formats. For clarity, exportable Customer Data is limited to information about Customer’s business and Customer’s callers — including: call recordings of Customer’s calls, transcripts of those calls, message and appointment logs, the contents of Customer’s knowledge base, scan and report-card history, and the customer-facing fields of any AI agent (agent name, business hours, transfer phone numbers, knowledge-base entries). Background IP is not exportable. Specifically excluded from any export are the underlying AI prompts and instructions, model selection or fine-tuning artifacts, voice configuration or voice models, workflow logic, scoring algorithms, source code, and any other element of the Built by Jarvis platform that powers the Service (Section 10). After the 60-day return window expires, we will delete Customer Data from our active systems within an additional 30 days. Some Customer Data may persist in routine backup media for the standard backup retention period, after which it is overwritten. Billing and tax records will be retained as required by law.

Sections that by their nature should survive termination (definitions, IP, data ownership, limitation of liability, indemnification, confidentiality, governing law) survive.

20. Publicity

We may identify Customer as a Built by Jarvis Customer in our portfolio, on our websites, in case studies, and in marketing materials, and may use Customer’s name and logo for that purpose. Customer may opt out of this publicity use at any time by emailing jarvis@builtbyjarvis.com; we will remove identifying references within a reasonable time after Customer’s request.

21. Governing law & disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall first be addressed via good-faith negotiation; if not resolved within 60 days, disputes shall be brought exclusively in the state or federal courts located in Travis County, Texas, and each party consents to personal jurisdiction in those courts.

22. Changes & contact

We may update these Terms from time to time. Material changes will be communicated to active Customers via email at least 30 days before they take effect, except for changes required to address legal or security concerns, which may take effect sooner. Continued use of the Services after the effective date of a change constitutes acceptance of the updated Terms.

For questions about these Terms, our Services, billing, text messaging, security, or to exercise any rights described above, contact us at jarvis@builtbyjarvis.com.

These Terms are a draft prepared in good faith to reflect the operational realities of Built by Jarvis as of the “Last updated” date above. They are not legal advice and have not been reviewed by an attorney as of publication. We recommend independent legal counsel for any party signing or relying on these Terms.